Shipping Policy

Company Information

Beijing Xiusuofushi Technology Co., Ltd.

Ovelyrax™ is owned and operated by Beijing Xiusuofushi Technology Co., Ltd.

Company's Address
No. 1, Building 7, 3rd Floor, North Qing Road, Changping District, Beijing, 100084
Company Email
service@ovelyrax.com
Phone
+86 13119066400
Owner
Zhang Yeming
Customer Service Hours
24/7 (24 hours a day, 7 days a week)
Shipping Policy

How Your Ovelyrax™ Order Reaches You

At Ovelyrax™, thoughtful service extends beyond the products themselves. We want the path from placing your order to receiving it at home to be clear and easy to understand. The information below explains how orders are prepared, shipped, tracked and delivered.

Our Shipping Approach

Ovelyrax™ is designed around practical products for real homes and everyday living. Many orders are dispatched directly through trusted manufacturing partners and global fulfillment locations.

This direct fulfillment model helps us:

  • Provide dependable and thoughtfully designed home essentials
  • Maintain fair pricing without traditional retail markups
  • Limit unnecessary inventory, storage and supply-chain waste

We appreciate your patience while your order moves through this more direct fulfillment process.

01

Processing Time & Shipping Fee

Each Ovelyrax™ order goes through preparation, quality review and packaging before it leaves the fulfillment location.

Order Processing Time:
Please allow 2–4 business days for your order to be processed before shipment.
Peak Seasons:
During holidays, New Year periods or other high-volume seasons, processing may require up to 5 business days.
Shipping Fee:
A flat shipping charge of $5.99 applies to every order, regardless of destination.
02

Estimated Delivery Times

Because Ovelyrax™ orders may be fulfilled through global partners, transit time depends on the destination.

Region Estimated Delivery Time
United States 10–15 Business Days
Canada / UK / Australia 11–16 Business Days
Rest of World 15–20 Business Days

These timeframes are estimates rather than guaranteed arrival dates.

We appreciate your understanding while your order travels through the delivery network.

03

Order Tracking

After your order has been shipped, a shipping confirmation email will be sent with the available tracking number.

Please keep in mind:

  • Tracking information may require 1–3 business days to begin displaying updates after a shipping label is created.
  • If the tracking page does not update immediately, this does not necessarily mean the shipment has stopped moving.
04

Customs, Duties & Taxes

International shipments are sent on a DDU (Delivered Duty Unpaid) basis.

Under this arrangement:

  • Customs charges, import duties or taxes imposed by the destination country are the customer's responsibility.
  • Ovelyrax™ is not responsible for shipping delays resulting from customs clearance procedures.

Customs charges are uncommon for smaller household items, although individual country rules and import requirements may differ.

05

Order Modifications & Cancellations

Orders begin moving through our processing system quickly so that shipment preparation can begin without unnecessary delay.

If you need to update your shipping address or request an order cancellation, contact us at:

service@ovelyrax.com

Please send your request within 12 hours of placing the order.

Once the order has entered the processing stage, changes or cancellations can no longer be made.

06

Lost or Damaged Packages

If a delivery problem occurs, the following procedures apply.

Damaged Items
If your package arrives damaged, send us a photo within 72 hours of delivery. We will arrange a replacement at no additional charge.
Lost in Transit
If the shipping carrier confirms that the package has been lost during transit, we will provide a replacement free of charge.