Shipping Policy
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Company Name: Zhongyi Interactive (Zhuozhou) Network Technology Co., Ltd.
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Company Email: service@ovelyrax.com
At Ovelyrax™, we believe the journey from our collection to your home should be as thoughtful as the products themselves. This Shipping Policy explains how we prepare, process, and deliver your home textile orders.
Our Delivery Approach
Ovelyrax™ is dedicated to creating a simple and enjoyable shopping experience for modern homes.
To provide a wider selection of carefully designed home textile products while maintaining efficient operations, some orders may be fulfilled through trusted production and distribution partners located in different regions.
This approach allows us to:
✨ Offer thoughtfully designed home essentials with accessible pricing
🏡 Provide a broader collection of textile styles for different living spaces
📦 Improve order handling efficiency through reliable fulfillment networks
We appreciate your understanding as we carefully prepare each order for its journey to your home.
1. Order Processing & Shipping Fee
Every Ovelyrax™ order goes through preparation and quality checks before shipment.
Order Processing Time:
Please allow 2–4 business days for order preparation, inspection, packaging, and shipment arrangement.
During busy periods such as holidays, seasonal promotions, or high-volume shopping events, processing may require up to 5 business days.
Shipping Fee:
A flat shipping fee of $5.99 applies to all orders.
2. Estimated Delivery Time
Delivery schedules may vary depending on destination, carrier conditions, and fulfillment location.
| Region |
Estimated Delivery Time |
| United States |
10 – 15 Business Days |
| Canada / United Kingdom / Australia |
11 – 16 Business Days |
| Other International Locations |
15 – 20 Business Days |
Please note that delivery estimates are provided as general guidance and do not represent guaranteed arrival dates.
We appreciate your patience while your order travels safely to your doorstep.
3. Tracking Your Order
Once your package has been dispatched, you will receive a shipping confirmation email containing tracking details.
Please keep in mind:
📍 Tracking information may require 1–3 business days to become active after shipment
📍 Carrier updates may occasionally appear with delays while the package is moving between facilities
📍 Your order remains in transit even if tracking does not update immediately
4. International Duties & Taxes
For international shipments, orders may be delivered under DDU (Delivered Duty Unpaid) terms.
Customers may be responsible for:
Ovelyrax™ is unable to control customs procedures or delays caused by local authorities. Any additional charges are determined by the regulations of the destination location.
5. Address Changes & Order Cancellation
We begin preparing orders shortly after purchase to ensure efficient processing.
If you need to update your shipping information or request cancellation, please contact us at:
📧 service@ovelyrax.com
Please reach out within 12 hours of placing your order.
After an order has entered the fulfillment process, changes or cancellations may no longer be available.
6. Missing, Lost, or Damaged Packages
We want your Ovelyrax™ experience to be smooth and satisfying.
Damaged Items
If your order arrives with visible damage:
📸 Please contact our support team within 72 hours of delivery and provide photos of the package and item.
We will review the situation and assist with an appropriate resolution.
Lost Packages
If the shipping carrier confirms that your package has been lost during transit:
📦 Ovelyrax™ will work with you to arrange a suitable solution, including replacement assistance when applicable.
Thank you for choosing Ovelyrax™.
We appreciate your patience and trust as we bring thoughtfully designed home textile pieces from our collection to your living space.
