Contact Us

Contact Us

Company Behind Ovelyrax™
Zhongyi Interactive (Zhuozhou) Network Technology Co., Ltd.
Company Email service@ovelyrax.com
Company Address

Room 203, Songlindian Economic Development Zone Management Committee, Zhuozhou City, Baoding, Hebei Province

Customer Care

Here When You Need a Little Help

At Ovelyrax™, we want every part of your shopping experience to feel comfortable and straightforward. Whether you would like more information about one of our home textile pieces, need assistance with an existing order, or simply have something you would like to ask, our customer care team is ready to assist.

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Email Us

For product questions, order assistance, returns, or general inquiries, contact us at:


service@ovelyrax.com
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Order Help

Already placed an order? Include your order number and a short description of your request so our team can locate your purchase and assist you more efficiently.

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Product Questions

Need help understanding a product, choosing a home textile piece, or finding information about your purchase? Send us the product name or relevant details and we will do our best to help.

Support That Feels Simple

We believe customer service should be clear, approachable, and helpful. Our team reviews inquiries carefully so we can provide relevant information instead of sending generic responses.

To help us understand your request quickly, please provide as much useful information as possible when contacting us.

  • Include your order number for questions involving an existing purchase.
  • Mention the product name if your question relates to a particular item.
  • For damaged or incorrect products, include clear photos when appropriate.

Customer Care Hours

Monday – Friday 9:00 AM – 6:00 PM (EST)

Messages received outside regular support hours will be reviewed during the next available business period.

Have an Existing Order?

Please include your order number, the email address used at checkout, and a brief explanation of what you need help with. Providing these details can make it easier for our support team to review your request and respond appropriately.

Thank You for Choosing Ovelyrax™

We appreciate the opportunity to be part of your home and look forward to helping make your experience with Ovelyrax™ as smooth and comfortable as possible.