Return & Refund Policy
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Company Name: Zhongyi Interactive (Zhuozhou) Network Technology Co., Ltd.
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Company Email: service@ovelyrax.com
At Ovelyrax™, we want every purchase to feel simple and reassuring. If your order does not meet your expectations, this Return & Refund Policy explains the process for requesting returns, replacements, and refunds.
1. Return Requirements
We provide a 30-day return period from the date your order is delivered.
To qualify for a return, items must meet the following conditions:
✔️ The product must remain in its original condition
✔️ The item must be unused and free from signs of wear
✔️ Original packaging should be included whenever possible
✔️ Proof of purchase or order information must be provided
Returns that do not meet these conditions may not be accepted.
2. Requesting a Return
To begin a return request, please contact our customer support team:
📧 Email:
service@ovelyrax.com
Please include your order number, product details, and the reason for your return request.
Once your request is reviewed and approved:
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We will provide return instructions
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Additional information regarding the return process will be provided
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Items should only be shipped after receiving return authorization
⚠️ Please do not send products back before receiving confirmation from our support team, as unauthorized returns may not be processed.
3. Damaged, Defective, or Incorrect Orders
Please check your order carefully after delivery.
If your item arrives damaged, has a quality issue, or you receive the wrong product, please contact us as soon as possible.
📸 Providing photos and relevant order details will help our team review the situation and provide assistance more efficiently.
4. Items Not Eligible for Return
Some products cannot be accepted for return, including:
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Customized or personalized items
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Products that have been used or altered
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Items without original packaging when packaging is required
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Gift cards or promotional credits
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Clearance or final-sale products
Original shipping charges are generally non-refundable.
If you are uncertain whether your item qualifies, please contact our support team before submitting a return request.
5. Exchanges
Currently, the quickest way to receive a different item is:
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Request a return for the original product
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Wait for the return approval and completion process
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Place a new order for the replacement item
This allows you to receive your preferred item through a new order process.
6. European Union 14-Day Cancellation Right
For customers located in the European Union, you may have the right to cancel or return an order within 14 days after receiving your item.
To qualify:
✔️ The product must be unused
✔️ The item must remain in original condition
✔️ Original packaging should be included
✔️ Proof of purchase is required
This right applies separately from our standard return period.
7. Refund Process
Once your returned item arrives and has been inspected, we will send a confirmation regarding your refund status.
If approved:
💳 Refunds will be issued to the original payment method
⏳ Please allow up to 10 business days for processing
🏦 Your bank or payment provider may require additional time before the refunded amount appears in your account.
If you have not received your refund after the expected processing period, please contact us:
📧 service@ovelyrax.com
8. Return Instructions
Before sending any item back, please contact Ovelyrax™ customer support to receive the appropriate return guidance.
Return requests must be approved in advance to ensure proper processing.
Thank you for choosing Ovelyrax™.
We appreciate your trust and are committed to providing a smooth and supportive shopping experience from purchase to after-sales service.
