FAQ

Company Information

Beijing Xiusuofushi Technology Co., Ltd.

Ovelyrax™ is owned and operated by Beijing Xiusuofushi Technology Co., Ltd.

Company's Address
No. 1, Building 7, 3rd Floor, North Qing Road, Changping District, Beijing, 100084
Company Email
service@ovelyrax.com
Phone
+86 13119066400
Owner
Zhang Yeming
Customer Service Hours
24/7 (24 hours a day, 7 days a week)
Frequently Asked Questions

Ovelyrax™ FAQ

Find answers to common questions about orders, shipping, payments, returns, refunds, tracking, and customer support.

01 How long does order processing take? +

Orders normally require 2–4 business days for processing, quality checks, and packaging before shipment.

During holidays, New Year periods, or other high-volume seasons, processing may take up to 5 business days.

02 How much does shipping cost? +

A flat shipping fee of $5.99 applies to every order, regardless of destination.

03 How long will delivery take? +

Estimated delivery times are:

  • United States: 10–15 business days
  • Canada / UK / Australia: 11–16 business days
  • Rest of World: 15–20 business days

Delivery timeframes are estimates and are not guaranteed arrival dates.

04 When will my tracking information become available? +

After your order ships, you will receive a shipping confirmation email containing the available tracking number.

Tracking information may take 1–3 business days to begin showing updates after the shipping label has been created.

05 Can I change or cancel my order? +

If you need to change your shipping address or request an order cancellation, please contact us within 12 hours of placing your order.

Once an order has entered the processing stage, changes or cancellations can no longer be made.

Email: service@ovelyrax.com

06 What payment methods can I use? +

Payments are processed in United States Dollars (USD).

You may pay through PayPal by signing into your PayPal account, or select “Pay with Debit or Credit Card” on PayPal's payment page to complete checkout as a guest.

Major credit and debit cards may also be available during checkout.

07 Does Ovelyrax™ store my card information? +

No. Ovelyrax™ does not collect or store your credit or debit card information.

Card payments are processed through the authorized payment gateway, and payment information is protected during the transaction.

08 What is your return policy? +

You may request a return within 30 days after receiving your item.

To qualify for a return, the item must be in the same condition in which it was received, unused and unworn, with original tags when applicable, in its original packaging, and accompanied by a receipt or proof of purchase.

A return must be requested and approved before the item is sent back.

09 How long does a refund take? +

After your return is received and inspected, you will be notified of the refund status.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for processing.

Your bank or credit card provider may need additional time before the refund appears.

If more than 15 business days have passed since your refund was approved, please contact service@ovelyrax.com .

10 How can I contact Ovelyrax™ customer support? +

Company Email: service@ovelyrax.com

Phone: +86 13119066400

Customer Service Hours: 24/7 (24 hours a day, 7 days a week)